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Can the negative cable be attached to a vehicle grounding bolt rather than to the battery's negative post?

Posted by Alchemy Imageworks on

Yes, the negative (black) clamp does not need to be connected directly to the vehicle battery, a grounding bolt or other solid ground connection will work just as good.

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I’m having trouble charging it with my cigarette lighter adapter?

Posted by Alchemy Imageworks on

More often than not the issue is that the cigarette lighter in the vehicle is not working. Sometimes this is from a blown fuse in the vehicle or it’s a lighter port that is only powered when the vehicle is running. In rare cases, some cigarette lighter ports in vehicles simply do not put out enough voltage to charge the jump starter. This is rare and usually only the case when the vehicle is not running and the vehicle battery is low.

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My USB device isn’t charging as fast as it should, why not?

Posted by Alchemy Imageworks on

There are many types of USB devices on the market and even more brands of cables on the market. Not all USB devices are capable of charging at high speed. The speed at which your USB device can charge is determined by the USB device you are charging. If your device can handle 2.1A high speed charging, it will draw that, however many devices are restricted to 1.0A input. The USB cable being used is also a factor. Certain cables cannot handle high speed charging. If you do not feel your device is charging as fast as it could, we...

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How do I use the voltage feature for the laptop charging?

Posted by Alchemy Imageworks on

The laptop output port can toggle between 12, 16 or 19V output to accommodate the power needs of various laptops on the market. For safety, the initial output when turning the jump starter ON is always at the lowest setting (12V). To change the output simply press the circle button quickly, each press will toggle between 12-16-19V with the voltage output displaying on the LCD display. Once it is at the right setting and the laptop is charging, the “OUT” light on the display will come on telling you that power is now flowing.

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Where do I find a laptop charging tip for my laptop?

Posted by Alchemy Imageworks on

There are many suppliers of laptop charging tips on the market. We offer 9 of the most popular tips on the market, however we understand this does not cover all laptops on the market. Additional tips to cover a wider range of laptops can be purchased on amazon, as an example: https://www.amazon.com/Newest-Version-SoulBay%C2%AE-Notebook-Universal/dp/B017ER74M8/ref=sr_1_2?s=electronics&ie=UTF8&qid=1462381824&sr=1-2&keywords=laptop+tips

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