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My USB device isn’t charging as fast as it should, why not?

Posted by Alchemy Imageworks on

There are many types of USB devices on the market and even more brands of cables on the market. Not all USB devices are capable of charging at high speed. The speed at which your USB device can charge is determined by the USB device you are charging. If your device can handle 2.1A high speed charging, it will draw that, however many devices are restricted to 1.0A input. The USB cable being used is also a factor. Certain cables cannot handle high speed charging. If you do not feel your device is charging as fast as it could, we...

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How do I use the voltage feature for the laptop charging?

Posted by Alchemy Imageworks on

The laptop output port can toggle between 12, 16 or 19V output to accommodate the power needs of various laptops on the market. For safety, the initial output when turning the jump starter ON is always at the lowest setting (12V). To change the output simply press the circle button quickly, each press will toggle between 12-16-19V with the voltage output displaying on the LCD display. Once it is at the right setting and the laptop is charging, the “OUT” light on the display will come on telling you that power is now flowing.

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Where do I find a laptop charging tip for my laptop?

Posted by Alchemy Imageworks on

There are many suppliers of laptop charging tips on the market. We offer 9 of the most popular tips on the market, however we understand this does not cover all laptops on the market. Additional tips to cover a wider range of laptops can be purchased on amazon, as an example: https://www.amazon.com/Newest-Version-SoulBay%C2%AE-Notebook-Universal/dp/B017ER74M8/ref=sr_1_2?s=electronics&ie=UTF8&qid=1462381824&sr=1-2&keywords=laptop+tips

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Do I need to register the product to qualify for warranty?

Posted by Alchemy Imageworks on

It is not necessary to register the product to quality for warranty. However, it will be necessary to keep your proof of purchase (receipt) to validate your purchase date in the event of a warranty claim. Registering your product speeds up the process as we would have your information and purchased date on file. This way we would not need to request that info from you. It also allows us to keep you up to date on updates and product changes.

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My vehicle doesn’t have an accessory mode, how do I boost?

Posted by Alchemy Imageworks on

Simply connect the INTELIBOOST cables to the vehicle needing boost and turn the key/press the start button. Accessory mode is not required to jump start. The only advantage with having an accessory mode is that you can turn it to accessory and have the green light on the INTELLIBOOST cables light up to tell you that the connection is proper before attempting to start your vehicle. Without seeing this green light, you are still able to start your vehicle, the light will go green as soon as it senses a draw from the starter and power will flow as needed....

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